Security


Border Security provide patrol and call out services to the Principal Body Corporate, and for some of the subsidiary bodies corporate within the Emerald Lakes Estate, and can assist with reviewing CCTV footage from the extensive camera network.  Our dedicated Guards Manager (Matthew Kenworthy) is based at Emerald Lakes, Monday - Friday from 7.30am - 5.00pm. Outside these house, the guards perform random patrols and attend to call out services within the estate.  Please see the below contact numbers if you wish to speak to a member of the security Team at Emerald Lakes or would like assistance/advice with a security matter:

Border Security Emerald Lakes Office Number: 07 5594 5016

Darren - Guards Manager:             0406 993 967

Tando -  Guards Manager:             0404 629 630

Fleur - Patrol Guard M-F:                0468 313 382

In an endeavour to assist the Emerald Lakes Community in obtaining the most appropriate assistance in the event of an emergency, a criminal offence, reporting suspicious activity, parking matters and the like in the Emerald Lakes Precinct, please refer to the below guide:

In an EMERGENCY or if a CRIME IS IN PROGRESS – please call “000” immediately to activate the Police, Ambulance or Fire Services. Once you have advised the correct emergency department, please call Border Security on 0426 244 545 and our crew will attend to render assistance wherever possible until the arrival of emergency services personnel.

For NON-URGENT Police Matters - In the event of a break and enter to your house, wilful damage, theft of property, unlawful use of a motor vehicle etc, please contact Border Security who will attend and provide advice and assistance.  The matter should also be reported to the Queensland Police by calling the Police Link Phone number 131444.

The Police Link phone number and website can be used to report non urgent matter such as hoons, lost property, traffic crash (minor), noisy parties, suspicious activities, wilful damage and graffiti. Visit Policelink to access the online forms and further information.

Please ensure that you call Border Security after you have reported an incident to the police so our crews are aware of any issues and can render assistance, check CCTV camera footage etc.  This also allows us to schedule our patrol services based on intelligence received from the Police, our guards and the Residents at Emerald Lakes.